FAQ’s – How does payment work?
Suite hub pays it’s property partners directly, so there’s no hassle involved trying to get payment directly from our clients. Put simply, we pay our property partners when they want to be paid. If we’ve recently started working with you then we understand this is usually before a guest check’s in.
For bookings that are 30 days or less, we’d expect a property partner to invoice us in full, but for longer stays, we’d like to be invoiced in 28 night blocks.
Suite Hub then pays the invoices in full apart from our small commission deduction. A remittance slip for the invoice payment is emailed to our property providers along with a paid copy of the commission invoice, both of which together reconcile against the total invoice.
FAQ’s – How does our booking process work?
Our booking process is simple. Suite Hub place bookings directly with it’s property partners on behalf of its clients. This means you do not have to worry about dealing with our clients directly.
When you are sent an enquiry from Suite hub, you will have the opportunity to present available and suitable options.
Your options along with any other options from our other property partners are then presented to our client in a simple list.
Our client then makes an informed choice and choses to book one of your options. Suite Hub then places the booking with you on behalf of its client. You’ll then receive a booking confirmation from Suite Hub which provides all the details you’ll need, including guest names and travel information.
FAQ’s – What costs are involved for the property partner?
It’s completely free to sign up and become a Suite Hub property partner – we just charge a small commission (typically 10%) per booking that we place with you. As explained in our “How does payment work?” question, our commission is taken in-house before we pay your invoices, so there’s no admin to worry about. As we provide and market your properties to our clients on your behalf and have global exposure on the internet, we simply ask you absorb our commission charges into your rates.